Return & Exchange Policy

At Trisaya, we want you to feel confident and happy with your purchase. If there is an issue with the size or your product arrives damaged, we are happy to assist with an exchange.

1. Exchange Period

We offer exchanges within 7 days from the date of delivery.

Any exchange request received after 7 days of delivery will not be eligible for exchange.

2. Eligible Reasons for Exchange

Exchanges are accepted only in the following cases:

• Size issue – If the product does not fit as expected.

• Damaged product – If the product is received damaged or defective.

We do not accept exchanges for change of mind, color preference, or any other reason not mentioned above.

3. Product Condition

To be eligible for an exchange, the product must be:

• Unused and unworn

• Unwashed

• Free from stains, marks, perfume, or any signs of use

• In its original condition

• Returned with all original tags and packaging intact

Products that show signs of wear, washing, alteration, or damage caused after delivery will not be eligible for exchange.

4. Damaged Products

If you receive a damaged or defective product, please contact us within 7 days of delivery.

We may require clear photographs or videos of the product to verify the issue before approving the exchange.

5. Size Exchange

Size exchanges are subject to availability of the requested size. If the required size is unavailable, an exchange may not be possible.

Please ensure that you check the size chart before placing your order.

6. Exchange Request

To request an exchange, please contact our customer support team within 7 days of receiving your order and provide:

• Order number

• Reason for exchange

• Clear photographs/videos, if required

• Details of the size required, in case of a size exchange

Our team will review your request and guide you through the exchange process.

7. Exchange Approval

All exchange requests are subject to inspection and approval by Trisaya. Once the product is received and checked, we will process the exchange if it meets our policy requirements.

8. Non-Eligible Items

An exchange will not be accepted if the product:

• Has been worn or washed

• Has been altered or modified

• Has stains, makeup marks, perfume, or other signs of use

• Is damaged due to improper handling or washing

• Is returned without original tags or packaging

• Is returned after the 7-day exchange period

9. Important Note

Please inspect your order carefully upon delivery. If you notice any damage or have a size-related issue, contact us as soon as possible so that we can assist you promptly.

For exchange requests and customer support, please email us at contact.trisaya@gmail.com.

Trisaya reserves the right to approve or reject an exchange request based on the condition of the returned product and the terms of this policy.